Introduction 😆😆😆😆😆

Have you checked your status recently and found out that you are declined and the reason for the decline is “Identity verification failed”.

This happens when the submitted names of the applicant does not match with the name found in the database of the Home Affairs Department of South Africa


During the verification process, one of the things SASSA does is to cross check personal details of the applicant submitted to that found at the Home Affairs. If there is any adjustments or slight error in the name, the system will indicate and that will lead to a decline as failed identity verification.

The following could be reason for identity verification error

  • Misspelled of the name either Full name or Surname.
  • Mismatched information
  • Omission of some letter or letters of the name. Note that even one letter can lead to this conclusion. Note that, it a computer program that is doing the checking, therefore it must match exactly what is the database.

How to Solve Identity Verification Failed Status

If you are among those who are facing this problem, then you will need not to worry much 🤣🤣🤣, when the error is rectified, you are likely to be approved if you meet the criteria.

  • Head over to the official SRD R350 application website
  • Scroll down to the section where there is label “Request Names and Surname Update
  • SASSA advises the applicant to enter the ID number, Names and Surname exactly as they are on the ID documents or the Smart ID card.
  • This is made for those whose SRD R350 grant application was declined because of wrong information provided, so that they can easily get it updated.
  • In the field provided enter your ID number, Names and Surname and click on the submit button.
Identity Verification Failed Status Updates

It will be reviewed once again and go through all other verification process and if they are approved then payment issued.

It is better to have the ID documents or smart card readily available or handy to cross check yourself.

This might happen without taking notice especially if you ask someone else to apply on your behalf.


SASSA says your names and Surname will only be updated if they matches with what is in the Home Affairs Department database.

Note : At the time of filing this story, the ability to update one’s names and Surname was nit activated, so keep checking until you find it activated.

Other Reasons Why SASSA Decline SRD R350 grant applications.


By Edna

49 thoughts on “Identity Verification Failed : SASSA SRD R350 GRANT APPLICATION STATUS CHECK DECLINE”
  1. I was declined because of identity Verification but my name and id is put in right i think sassa got my name on the system wrong so wht must i do now because sassa is to blame for my name tht is not spelled right on sassa status

    1. Mine same an I got the grant last time an still have same green ID an worst is the site works one day an next day doesn’t so constant struggle

      1. my application was the same but my surname is changed so at home affairs it must be the surname i have now not the one on my id if im correct i didnt change my id yet because cant get to home affairs can some one with the same problem help me

  2. Mine same an I got the grant last time an still have same green ID an worst is the site works one day an next day doesn’t so constant struggle

  3. Hi sassa I really don’t know that why I can’t get my R350,because this details I used to get my kids child grant…so I don’t know what can I do because I’m not working.please guys can you double check your system… Here’s my details: Mpho kokoana,ID no:8204030376081

    1. It’s possible that somebody else is using his earlier id number that he lost to get that grant. Ask him to go to/call SASSA on 080 060 1011 during office hours and enquire about this.

  4. Hi what to do I cancelled my appliction and then I did apply again so it showed approved but but today when I checked my status it showed application complete and outcome “cancelled”

  5. Hi help my brother srd grand application declined to uif registerea sms said that he must visit srd grand website before 25 so his phone was broken he try to visit the website on 27and he got that his cut off because of expiring date so whats can he do now cozy his suffering his not working help please

    1. It is an indication that your name either the spellings or the arrangement does not match with the name found in the database of the Home Affairs Department, go and correct it on the SRD website

  6. I’m Maria mamabolo I applied srd 350 but is says declined due identity verification fail I don’t know why. ..I’d 9801240906083

  7. Was declined from August up until October. I reconsider immediately
    it says identification verification fixed pending what does that mean as I gave my details as stated on my i’d card.

  8. ID 8110..080 AppID 593206: Application for Sep. SRD R350 Grant declined due to incorrect name or surname. Visit srd website to dispute outcome before 25/11/21. This is the message after applying for reconsideration what must I do now, i have visited the website as stated above still no change. MBIYAKE-NKOSI NOKONWABA are my names as per my ID please help.

  9. I have been declined with an error identity verification fail I don’t understand previously i was receiving with the same identity number and names. Please assist me with this.

  10. Since i apply for the srd grant August, September, October November decline but December approved is paid January approved no pay date so why this 4 months is declining please help me

    1. Hi I’m Roselina I have applied my aunt srd grant but it declined due to identity verification and I have already done the surname and name request on website but still not verified,pls help
      My aunt name nd surname is Mofokeng Roselina Nozizwe ID NO 6607290531082

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