Have you checked your status recently and found out that you are declined and the reason for the decline is “Identity verification failed”.
This happens when the submitted names of the applicant does not match with the name found in the database of the Home Affairs Department of South Africa
During the verification process, one of the things SASSA does is to cross check personal details of the applicant submitted to that found at the Home Affairs. If there is any adjustments or slight error in the name, the system will indicate and that will lead to a decline as failed identity verification.
The following could be reason for identity verification error
- Misspelled of the name either Full name or Surname.
- Mismatched information
- Omission of some letter or letters of the name. Note that even one letter can lead to this conclusion. Note that, it a computer program that is doing the checking, therefore it must match exactly what is the database.
How to Solve Identity Verification Failed Status
If you are among those who are facing this problem, then you will need not to worry much 🤣🤣🤣, when the error is rectified, you are likely to be approved if you meet the criteria.
- Head over to the official SRD R350 application website https://srd.sassa.gov.za.
- Scroll down to the section where there is label “Request Names and Surname Update“
- SASSA advises the applicant to enter the ID number, Names and Surname exactly as they are on the ID documents or the Smart ID card.
- This is made for those whose SRD R350 grant application was declined because of wrong information provided, so that they can easily get it updated.
- In the field provided enter your ID number, Names and Surname and click on the submit button.
It will be reviewed once again and go through all other verification process and if they are approved then payment issued.
It is better to have the ID documents or smart card readily available or handy to cross check yourself.
This might happen without taking notice especially if you ask someone else to apply on your behalf.
SASSA says your names and Surname will only be updated if they matches with what is in the Home Affairs Department database.
Note : At the time of filing this story, the ability to update one’s names and Surname was nit activated, so keep checking until you find it activated.
Other Reasons Why SASSA Decline SRD R350 grant applications.