As it may happen to anyone else, we can lose our possession any day anytime. In the case you have lost your phone number which was used to submit your application for SASSA SRD R350 Grant, then this is what you can do.
1. Sim Swap
You can sim swap your sim card from authorised service provider by using your identity card or any other relevant documents that nay be required.
This will help you to get your sim card with the same number lost with the phone back and start using it to manage your SASSA SRD R350 Grant.
2. Change Phone Number Online
SASSA SRD R350 Grant online platform has the ability to change or update your phone number that was initially used.
It used to be a straightforward process which anyone can access but because of the abuse of the system by fraudsters employing impersonation and much complaints of unauthorized access to people’s accounts.
Due to the above, SASSA now requires biometric identity verification before anyone can change his or her phone number that may have been inaccessible or missing or lost altogether.
What you have to do is to contact SASSA on the hotline 0800601011 and place a request for change of phone number. SASSA will send you two SMS messages after confirmation. The second message will contain a unique link, which the applicant will click. It will be redirected to a page where the applicant will be asked to change or update phone number.
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