COVID-19 Social Relief of Distress grant in South AfricaCOVID-19 Social Relief of Distress grant in South Africa


The South African Social Security Agency (SASSA) has been making strides in improving its processes to ensure efficient and secure service delivery for social grants, including the SRD R350 Grant. As part of their commitment to reducing impersonation and fraudulent activities, SASSA has implemented a new approach for applicants who wish to change their cellphone number. In this blog post, we will guide you through the steps to change your cellphone number on the SASSA SRD R350 Grant.

Why Change Your Cellphone Number?

COVID-19 Social Relief of Distress grant in South Africa
COVID-19 Social Relief of Distress grant in South Africa

Maintaining up-to-date contact information with SASSA is crucial for effective communication and the seamless delivery of your social grant. Changing your cellphone number ensures that you receive important updates, notifications, and relevant information regarding your grant without any delays or disruptions.


The New Approach: Biometric Identity Verification

To enhance security and prevent fraudulent activities, SASSA now requires applicants to undergo Biometric Identity Verification before changing their cellphone number. This process verifies your identity through biometric data, such as fingerprints or facial recognition, providing an additional layer of protection.

Steps to Change Your Cellphone Number

Step 1: Contact SASSA Hotline

If you need to change your cellphone number, the first step is to get in touch with SASSA’s hotline at 0800601011. Inform the customer service representative that you want to update your cellphone number for the SRD R350 Grant.


Step 2: Biometric Identity Verification

After contacting the hotline, SASSA will guide you through the process of Biometric Identity Verification. This step may require you to visit your nearest SASSA office or an authorized biometric verification center. During the verification, you will need to provide your biometric data to confirm your identity.

Step 3: Receive Two SMS

Once your identity has been successfully verified, SASSA will send you two SMS messages to the updated cellphone number. The first SMS will confirm the completion of the verification process, while the second SMS will contain a secure link.

Step 4: Follow the Secure Link

The second SMS will include a secure link that you need to open using the same device and cellphone number. This link will direct you to a page where you can securely update your cellphone number.

Step 5: Enter New Cellphone Number

Upon accessing the link, you will be prompted to enter your new cellphone number. Ensure that you enter the correct number to avoid any future communication issues.


Step 6: Confirmation

After successfully submitting the new cellphone number, you will receive a confirmation SMS indicating that your cellphone number has been updated in SASSA’s system.


Changing your cellphone number for the SASSA SRD R350 Grant is now a more secure and straightforward process with the implementation of Biometric Identity Verification. By requiring applicants to verify their identities through biometric data, SASSA aims to reduce impersonation and combat fraudulent activities, ensuring that social grants reach the rightful recipients promptly and efficiently.

SRD Change Cellphone Number Online

To change SRD cellphone number online, you have to now contact SASSA on the hotline 0800601011 to request for Biometric Identity Verification from which SASSA after confirming your identity, you are given the go ahead to change your cellphone number for SASSA SRD R350 Grant.

Remember to keep your contact details updated with SASSA to stay informed about any changes, updates, or important notifications related to your grant. This new approach underscores SASSA’s commitment to delivering social grants with enhanced security and accuracy, ultimately benefiting the most vulnerable in society.


By Edna

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