Ewallet Recipients – Here Is Why Payments Delayed

Ewallet recipients of the ongoing SASSA SRD grant of R350 are experiencing undue delay in their payments.

For some, since November 2020, they have not received even 1 rand from SASSA.

Ewallet is payment option available for those who do not have bank accounts and use their phone numbers as a gateway to collect their grant from partnered banks.

The applicant must make sure that the sim card is officially registered in his or her name. Failure to do so will result in nonpayment of the grant.

But as some applicants have been collecting theirs from the Post Office and personal bank accounts, those with ewallets are struggling and not being paid.

When we reach out to SASSA through an email, SASSA responded by indicating the awareness of the challenges these form of payments is experiencing. Although they failed to state the exact reason but assured those involved to exercise patience as they try their possible best to resolve the problem.

They admitted that some applicants as far as November 2020 have still not been paid.

Is rumored that, the banks are demanding charges from SASSA for that services for which SASSA is failing to oblige. We can’t independently confirm that anyway 😃😃😃🤷‍♂️🤷‍♂️🤷‍♂️🤷‍♂️.

Below is the reply received from SASSA regarding the undue delay of ewallet payment :

Kindly be advised that SASSA is aware of the delayed payments. We have been experiencing a backlog in our process which has resulted in
a regretted delay in payments however all beneficiaries who have outstanding payments due
to them will receive their payments accordingly. As you have mentioned that you have not received any
payments from November to March 2021.

For the approved months we request that you remain patient as the payments are still in progress.
We would also like to apologize for the delayed payments.

SASSA response to ewallet payment delay

It is sad why SASSA will treat these applicants this way. Why can’t they offer them special alternatives to receive their payments in excess of five months.


  1. Hello im also waiting for 6.months approved but no payment. I just got April 2021 payment only. What about all the months since from November?

  2. Are there options to switch from ewallet to other options since no one really cares what is happening to us who frankly need this money for assistance of some sort. It goes to show how incompetent & inconsistent the powers that be, cause really they were suppose to give another alternative,,, like reallly 🙄🤥😳😱tiring 😴 uushame South Africa uworse mx

      1. DFLEX if I am correct if you switch banking details now you do not get the previous payments that was approved.
        I have also requested the ewallet fnb option from the begining

        1. Hello Susan, note that Cash Send or Ewallet accounts are not currently working. If switch payments option, according to SASSA, subsequent payments will be made through your new payment method. But if your previous payment is Ewallet, then you have to contact sassa on 0800601011 toll free number ask for your previous payments

  3. I dont know what is happening.i can be a racist thing.i recieve my 350 for 6months and that was all i got.I know 2 guys that are permanently employed get 350 every month without fail.Maybe iam just a victim of corruption.I wont waste my precious time to qeue and VOTE.THNX😠

  4. Frm last year sassa is not finalising this e wallet thing you are playing with people and you expect them to vote

  5. Ive received my Jan Feb n March paymnts through sassa..but From April I changed it to e wallet..since April upto now did not get anytbing frm e wallet…been aproved frm April up to September..can I changed it to post office ..sassa..r my own bank account

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